Weve been stuck with a high inventory of shoelaces than we think we lack, she explains. Mens dress shoes arent spry off the shelves these days and were hoping to minimize our inventory costs.
Shuzworld uses 300,000 pairs of shoelaces all(prenominal) year, she says. all time an order is made to the supplier, we estimate our cost at $125. The cost of keeping shoelaces in inventory is 10 cents a pair.
She frowns. I write out weve been sloppy about our ordering. We need to know the optimal number of units to order at a time.
Thats where we need your help.
Customer process standards
Cynthia Crowninshield invites you into the Shuzworld small conference room to deal your involvement in a new client service project.
As you may know, she begins, Were looking for Shuzworld to grow over the contiguous five years by opening small sell stores in major malls around the country. We want to have a boutique feel to these stores, and were going to stock them with our best merchandising brands and with our most profitable lines.
She pauses for a moment. Heres the question. What should the staffing levels be?
We want the customer to feel special when she comes to the Shuzworld store. Say she comes to the store over the dejeuner hour: she needs to be able to find her shoes, set out her purchase, and get back to the office.
Crowninshield slides a store layout plan to you crosswise the conference room table. We will staff these stores with exchangespeople on the down and we think one full-time cashier will be sufficient. Our master copy test showed that we can expect a sale every ten minutes on the average and each transaction at the register takes an average of five minutes.
The pilot team looking at customer service standards ascribe together a list of questions they need answered. She hands a copy of the list to you.
Shuzworld Mall Store...If you want to get a full essay, order it on our website: Orderessay
If you want to get a full essay, wisit our page: write my essay .
No comments:
Post a Comment